This guide provides a detailed overview of how to purchase match tickets through Chelsea in America.
If you're new to this process or simply looking for a refresher, we strongly recommend reviewing the particular details of this process. If you have any questions after reading this overview, please contact us at Ticketing@chelseainamerica.com.
You must have a current Chelsea Ticketing membership and Chelsea in America membership to purchase tickets. Ticket access is available to members who meet the membership criteria and are members of one of the five regional Platinum-level supporter's groups - American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues.
You may only purchase one ticket per match, per membership. If you plan to attend the match with other members, you can identify others in your party on the order form. However, those additional members in your party must abide by the membership requirements and must purchase their tickets in a separate transaction. Your tickets will be 'grouped' together with others from your region in your seating section.
Example: My wife and I would like to attend the Arsenal Home match in October. Both my wife and I will need Chelsea Ticketing and Chelsea in America memberships to purchase tickets. When purchasing tickets, I'll need to submit two ticket orders - one for me and one for my wife. Further, this match will require 5 loyalty points for each of us to be eligible for tickets.
Example: A family of 4, all with active Chelsea Ticketing memberships and Chelsea in America memberships, want to attend the home match against Southampton. Since this match does not require loyalty points, all members of the party can purchase tickets (if loyalty points were required, they would all need to meet this requirement). To purchase tickets, you would need to submit 4 individual ticket orders.
Historically, we receive 95+% of the tickets we order since Chelsea put this system in place in 2012. Our five regional Platinum-level supporter groups are among only 32 Platinum-level clubs worldwide with priority access to a limited number of tickets for home and away matches. That number is finite and can vary, with allocation sometimes being significantly less than the orders submitted. When orders exceed supply, Chelsea will allot a certain amount of tickets per supporter club. This could mean we may not be able to fulfill every order we receive. If this occurs, we prioritize orders based on the continuous length of membership. Members with continuous years of Chelsea Ticketing and Chelsea in America memberships are prioritized over first-time members or those who do not renew year to year. As such, we strongly suggest you ‘keep your place in the queue’ and maintain continuous Chelsea Ticketing and Chelsea in America memberships each year. Should your order not be fulfilled, a full refund for the cost of the ticket is provided to you by Chelsea in America.
Ticket Ordering Windows
You will receive a confirmation about your tickets as soon as we hear from Chelsea. About 45 days prior to a Home League match, about 30 days prior to an Away League match, and much shorter timelines for Cup and European competitions.
We are fortunate to offer a variety of seating options for matches. On your ticket order form, you'll be required to choose your primary and secondary seating location in the order form. While we try to place everyone in their preferred choice, seating may not be available in that section for that match.
Please note prices vary by section. If you are placed in a seating location that is more expensive than your primary choice, you will be responsible for the additional cost.
Chelsea classifies a Senior ticket as 65 years of age and older and classifies a Junior ticket as 1-20 years of age.
Stamford Bridge: Every person has a different preference. Here's a cheat sheet of the seating sections at Stamford Bridge:
West Lower: Sideline and largely seated for the match.
East Upper: Sideline high and seated. Think of the third deck for an NFL game.
East Family Lower: Similar to West Lower, near a corner, and seated during the match.
East Family Lower has Adult and Child requirements. Adult tickets in the East Lower must be accompanied by a Juvenile (under 20 years of age) at all matches (at a ratio of no more than two Adult seats per Child seat).
Individual Adult match tickets are not available for purchase within the East Family Lower stand.
Senior Citizens (65 or older) who wish to sit in the East Stand Family Centre can purchase one adult Match Ticket as a guest.
Matthew Harding Lower: End zone, singing (i.e. profanity), legal Safe Standing area. You will have a seat but the majority of the crowd will be standing.
Shed End Lower: End zone, singing (i.e. profanity), legal Safe Standing area. You will have a seat but the majority of the crowd will be standing. Near visitors.
Shed End Upper: End zone 2nd deck, steep and tight seats, singing (i.e. profanity), legal Safe Standing area. You will have a seat but the majority of the crowd will be standing. Near visitors.
Away: Away tickets are placed in the Away stand's away block, typically towards the back of the block.
Picking up your Tickets
Home: Home tickets will be PDF emailed to you approximately 14 days prior to the match.
Away: Away tickets will be mailed via Royal Mail/US Post to the address on your Chelsea Ticketing membership. They are usually posted 12-15 days in advance of a match (Chelsea must receive the hard ticket from the opponent) and Royal/US Mail takes approximately 11 days.
If your tickets do not reach you prior to your departure, you must contact Chelsea in America (not Chelsea FC) no later than 72 hours before the match to arrange for a 'duplicate' ticket to be picked up at the visiting ground. Instructions will be provided once we receive confirmation of the duplicate ticket.
REMEMBER: You are ordering through your regional supporter’s group (American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues). If asked what group you are with, it’s your regional group, NOT Chelsea in America.
Using Your Tickets
DO NOT RESELL YOUR TICKETS. CFC regularly monitors 3rd party resale sites and ticket usage so you may be subject to I.D. verification. This type of activity may result in temporary or permanent removal and access to membership and associated benefits and may risk your Platinum Supporters Clubs affiliation and access to associated benefits with Chelsea Football Club.
Loyalty points are required for select matches.
Loyalty Point totals build up through the season and do not decrease if you buy tickets. Your Loyalty Point total resets each season.
You can learn more about Loyalty Points and how they work on the Loyalty Points page.
Which matches follow the Loyalty Points scheme?
Games requiring loyalty points: Home or Away vs. Man U, Man City, Arsenal, Tottenham, and Liverpool. Local Away matches, such as West Ham, Crystal Palace, Fulham, and Brentford may require loyalty points, as well, usually due to high demand. The same may be applied to Leeds Away. Watford. The final Home and Away league matches also require 10 loyalty points. Additionally, late-round Cup matches 'may' have loyalty point requirements (i.e. the 2019 Europa League home semi-final v Frankfurt).
How many Loyalty Points are needed?
Where required, matches from September through December require 5 points. Matches from January through May, and matches in August for the following season require 10 points. For the matches in August of the following season, Chelsea FC uses the prior season's totals.
How can I gain Loyalty Points?
Loyalty Points can be gained by renewing your Chelsea Ticketing membership early. Renewing your Chelsea Ticketing membership early grants you 5 loyalty points. This deadline is imposed by Chelsea FC and normally takes place in July.
Loyalty Points can be gained by purchasing match tickets during the season. Loyalty Points earned through ticket purchases vary. For example, some matches give you 3 points whereas early Cup matches may grant you 5 Loyalty Points. More popular matches, like Man United, will only give you 1 loyalty point.
Loyalty Points will be posted to your membership once your ticket is confirmed by Chelsea and then paid for by CIA. Please keep this in mind if you are trying to build up Loyalty Points for another ticket purchase.
You may need to buy tickets to matches you do not plan to attend to earn loyalty points. It’s the quirky UK system. Bottom line: If you plan to attend matches from January 1 or later, or possibly next August, you need to acquire 10 loyalty points well in advance. We strongly suggest NOT using the big matches to build loyalty points and recommend buying tickets for Cup matches as those offer more points at a cheaper price.
Match Dates and Times
GAME DATES AND TIMES DO CHANGE - PLAN YOUR TRAVEL ACCORDINGLY
TV changes are announced about 30-45 days in advance (less advance notice in the spring.) Even then, they can change if either team is involved in some other Cup that affects the date.
If you have purchased tickets for a game and it is moved, you have 24-48 hours from the announcement to cancel through CIA. We then notify CFC and they will refund the payment.
Terms and Conditions
Tickets purchased through Chelsea in America are subject to the rules and conditions established by Chelsea FC for their Official Supporters Groups, of which you are a member. When Chelsea FC has more orders than tickets available, they revert to a percentage fulfillment and require each Official Supporters Club to prioritize ticket issuance. When required to prioritize tickets due to over-subscription for a particular match, priority is established based on the length of "continuous" CIA and Chelsea Ticketing membership. Tickets purchased through Chelsea in America, as part of our service to the Official Supporters Clubs, are not guaranteed until issued by Chelsea FC. Chelsea FC encourages supporters to not make firm plans until tickets have been confirmed.
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