This guide provides a detailed overview of how to purchase match tickets through Chelsea in America.

If you're new to this process or simply looking for a refresher, we strongly recommend reviewing the details outlined below.  If you have any questions after reading this overview, please contact us at Ticketing@chelseainamerica.com.

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Who this Ticketing benefit is for

The Ticketing benefit made available through Chelsea in America is intended for U.S.-based supporters who would not normally have access to match tickets. If you are unsure about whether you meet the criteria for utilizing the Ticketing benefit or have any questions, please contact us at Ticketing@chelseainamerica.com.

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Purchasing Tickets

You must have an active Chelsea Ticketing membership and Chelsea in America (CIA) membership to purchase tickets. Ticket access is available to members who meet the membership criteria and are members of one of the five regional Platinum-level supporter's groups - American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues. 

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You may only purchase one ticket per match, per membership. If you plan to attend the match with other members, you can identify others in your party on the order form. However, those additional members in your party must abide by the membership requirements and must purchase their tickets in a separate transaction. Your tickets will be grouped with others from your region in your seating section.

In some scenarios, loyalty points are required to purchase tickets. Chelsea in America does not manage the loyalty points process, this is managed by Chelsea Football Club. Loyalty Points can be found on your Chelsea Ticketing membership. Read on to learn more about Loyalty Points and how they work.

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Example: My wife and I would like to attend the Arsenal Home match in October. Both my wife and I will need Chelsea Ticketing and Chelsea in America memberships to purchase tickets. When purchasing tickets, I'll need to submit two ticket orders - one for me and one for my wife. Further, this match will require 5 loyalty points for each of us to be eligible for tickets.

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Example: A family of 4, all with active Chelsea Ticketing memberships and Chelsea in America memberships, want to attend the home match against Southampton. Since this match does not require loyalty points, all members of the party can purchase tickets (if loyalty points were required, they would all need to meet this requirement). To purchase tickets, you would need to submit 4 individual ticket orders. 

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Ticket Ordering Windows

Ticket orders close approximately 60 days before league matches. Shorter windows occur for Cup and European matches. 

View projected ticket deadlines here.

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​Ticket Order Confirmations

You will receive a confirmation about your tickets as soon as we hear from Chelsea. About 45 days before a Home League match, about 30 days before an Away League match, and much shorter timelines for Cup and European competitions.

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Ticket Allocations

Historically, we have received 90+% of the tickets we order since Chelsea put this system in place in 2012. Our five regional Platinum-level supporter groups are among only 32 Platinum-level clubs worldwide with priority access to a limited number of tickets for home and away matches. That number is finite and can vary, with allocation sometimes being significantly less than the orders submitted.

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When orders exceed supply, Chelsea will allocate a certain number of tickets per supporter club. This means we may not be able to fulfill every order we receive. If this occurs, we prioritize orders based on the continuous length of Chelsea in America membership. Members with continuous years of Chelsea in America memberships are prioritized over first-time members or those who do not renew year to year. As such, we strongly suggest you ‘keep your place in the queue’ and maintain continuous Chelsea Ticketing and Chelsea in America memberships each year. Should your order not be fulfilled, a full refund for the cost of the ticket is provided to you by Chelsea in America.

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Seating​

We are fortunate to offer a variety of seating options for matches. On your ticket order form, you'll be required to choose your primary and secondary seating location in the order form. While we try to place everyone in their preferred choice, seating may not be available in that section for that match. Please note prices vary by section. If you are placed in a seating location that is more expensive than your primary choice, you will be responsible for the additional cost.

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Chelsea classifies a Senior ticket as 65 years of age and older and classifies a Junior ticket as 0-20 years of age.

 

Below is a brief overview of the seating sections at Stamford Bridge:

• West Lower: Sideline and largely seating during the match.

• East Upper: Sideline and seated. Think of the third deck for an NFL game.

• East Family Lower: Seated near a corner and seated during the match.

  • East Family Lower has Adult and Child requirements. Adult tickets in the East Lower must be accompanied by a Juvenile (under 20 years of age) at all matches (at a ratio of no more than two Adult seats per Child seat).

  • Individual Adult match tickets are not available for purchase within the East Family Lower stand. 

  • Senior Citizens (65 or older) who wish to sit in the East Family Lower can purchase one adult Match Ticket as a guest.​

• Matthew Harding Lower: North end, singing (i.e. profanity), legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing.

• Shed End Lower: South end, singing (i.e. profanity), legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing. Near visitors.

• Shed End Upper: South end 2nd deck, steep and tight seats, singing (i.e. profanity), legal Safe Standing area. You will have a seat, but the majority of the crowd will be standing. Near Away supporters stand.

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Away: Away tickets are placed in the Away stand's away block, typically towards the back of the block.

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Picking up your Tickets

Home: Home tickets will be PDF emailed to you approximately 14 days before the match.

Away: Away tickets will be mailed via Royal Mail/US Post to the address on your Chelsea Ticketing membership. They are usually posted 12-15 days before a match (Chelsea must receive the hard ticket from the opponent) and Royal/US Mail takes approximately 11 days.

• If your tickets do not reach you before your departure, you must contact Chelsea in America (not Chelsea FC) no later than 72 hours before the match to arrange for a 'duplicate' ticket to be picked up at the visiting ground. Instructions will be provided once we receive confirmation of the duplicate ticket.

• REMEMBER: You are ordering through your regional supporter’s group (American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues). If asked what group you are with, it’s your regional group, NOT Chelsea in America.

 

Using Your Tickets​

​DO NOT RESELL YOUR TICKETS. Your tickets are assigned to you and your Ticketing membership. CFC regularly monitors 3rd party resale sites and ticket usage so you may be subject to I.D. verification. This type of activity may result in temporary or permanent removal of membership and associated benefits and may risk your Platinum Supporters Clubs affiliation and access to associated benefits with Chelsea Football Club.

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Loyalty Points

Chelsea uses a Loyalty Point system for select, in-demand matches, which all members are expected to meet when requesting tickets. Keep reading to learn more about Loyalty Points or visit our Loyalty Points page.​ Note that Chelsea in America does not manage the loyalty points process, this is managed by Chelsea Football Club

• Which matches follow the Loyalty Points scheme?

  • Home or Away vs “Top 6” clubs, Home or Away matches against Local clubs, First and Last matches of the season, late-round Cup matches, and any other match the Club deems appropriate.​​

• How many Loyalty Points are needed?

  • Where required, matches from September through December require 5 loyalty points. Matches from January through May require 10 loyalty points. For the matches in August of the following season, Chelsea FC uses the prior season's totals to determine point requirements, usually 10 loyalty points from the prior season.

• How can I gain Loyalty Points?

  • Loyalty Points can be gained by renewing your Chelsea Ticketing membership within the ‘early renewal’ window the Club makes available. Renewing your Chelsea Ticketing membership early grants you 5 loyalty points. This window is imposed by Chelsea FC and normally takes place between May and July.

  • Loyalty Points can be gained by purchasing match tickets during the season. Loyalty Points earned through ticket purchases vary. For example, some matches give you 3 loyalty points whereas early Cup matches may grant you 5 loyalty points. More popular matches, like Man United, will only give you 1 loyalty point.

 

Loyalty Points are posted to your Ticketing membership once your ticket is confirmed by Chelsea and then paid for by Chelsea in America. Because of this, we do not recommend purchasing match tickets for the sole purpose of loyalty points close to a match you plan to attend. Please keep this in mind if you are trying to build up Loyalty Points for another ticket purchase.

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Match Dates and Times

MATCH DATES AND TIMES DO CHANGE - PLAN YOUR TRAVEL ACCORDINGLY

TV changes are announced about 30-45 days in advance (less advance notice in the spring.) Even then, they can change if either team is involved in some other Cup that affects the date.

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If you have purchased tickets for a game and it is moved, you have 24-48 hours from the announcement to cancel through Chelsea in America. We then notify Chelsea and they will refund the payment.

Terms and Conditions

Tickets purchased through Chelsea in America are subject to the rules and conditions established by Chelsea FC for their Official Supporters Groups, of which you are a member.  When Chelsea FC has more orders than tickets available, they revert to a percentage fulfillment and require each Official Supporters Club to prioritize ticket issuance. When required to prioritize tickets due to over-subscription for a particular match, priority is established based on the length of "continuous" Chelsea in America and Chelsea Ticketing membership. Tickets purchased through Chelsea in America, as part of our service to the Official Supporters Clubs, are not guaranteed until issued by Chelsea FC.  Chelsea FC encourages supporters to not make firm plans until tickets have been confirmed.

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Chelsea in America reserves the right to validate or verify member information for accuracy and alignment to Chelsea in America club policies and policies outlined by Chelsea Football Club for supporter clubs and associated members. Failure to do so may temporarily or permanently impact access to membership and associated benefits.